Travel Club Navigator Group ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using travelclubnavigator.co (the "Site"), you agree to the practices described here.
1. Information We Collect
We collect information you provide directly and information gathered automatically:
- Contact & inquiry data: name, email, phone number, and message content when you submit an inquiry, contact form, or partner request.
- Booking data: travel dates, room selection, number of travelers, and billing name/email when you make a reservation.
- Payment data: card payments are processed securely by Stripe. We do not store or have access to your full card number.
- Usage data: IP address, browser type, pages visited, and similar analytics collected via cookies and similar technologies.
2. How We Use Your Information
- To respond to inquiries and provide the reviews, guides, and services you request.
- To process and confirm vacation package bookings and payments.
- To send booking confirmations and, where you have opted in, occasional updates.
- To operate, maintain, secure, and improve the Site.
- To comply with legal obligations and prevent fraud or abuse.
3. Cookies & Tracking
We use cookies and similar technologies to keep the Site functioning, remember preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.
4. How We Share Information
We do not sell your personal information. We share it only with service providers who help us operate the Site and fulfill bookings, including:
- Stripe — payment processing.
- Email delivery providers — sending confirmations and notifications.
- Travel partners — only as needed to fulfill a reservation you request.
- Legal authorities — when required by law or to protect our rights.
5. Your Rights & Choices
Depending on your location (including under the GDPR and California's CCPA/CPRA), you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise these rights, contact us at hello@travelclubnavigator.co. We will respond within the time required by applicable law.
6. Data Security & Retention
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure. We retain personal information only as long as necessary for the purposes described above or as required by law.
7. Children's Privacy
The Site is not directed to children under 16, and we do not knowingly collect their information.
8. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by the "Last updated" date above. Continued use of the Site constitutes acceptance of the revised policy.
9. Contact Us
Questions about this policy? Email hello@travelclubnavigator.co.